At Server Racks Online we want to ensure that you are happy with your order. If at any time you have questions regarding your server rack configuration, please call us at 1-720-284-6206. As custom-built cabinets and shelves can not be resold, we can not accept returns or cancellations on these items unless there are extenuating circumstances. If you have any questions, please contact us.
Returns
As noted above, some products can not be returned. If, however, the product qualifies to be returned, the following restocking fees apply.
(1) For returnable custom products, the minimum restocking fee is 25% and the return must start within 30 days of the delivery date.
- Custom cabinets are built per order and are non-returnable for refund or exchange. Notice of discrepancy or damage must be made within 48 hours of receipt.
(2) For standard products that are returned and exchanged for a different product:
- If the exchange order is of equal or greater value to the original order, then the restocking fee is waived.
- If the exchange order is for less than the original order, the restocking fee is 25%.
Please Note: Returns and exchanges can take between 7-14 business days or longer, depending on the products and manufacturers involved
Change Orders: If a cabinet is 85% complete during the manufacturing process, a 5% reconfiguration fee, ($100 minimum; $250 maximum) will be charged.
Damages
All damage claims must be made when the product is delivered. It is your responsibility to check for damaged merchandise before the truck driver leaves. In the case of a damaged shipment, mark all shipping documents as "damaged in transit" and include a description of the damage. Notify the trucking company immediately and save the packaging until the claim is complete. A damage claim will be denied if the packaging is discarded and the damage is concealed. The trucking company is not liable for transit damage unless notified within 48 hours from receipt of merchandise. Call us at 1-866-722-5776 for carrier contact numbers or if you would like assistance in talking with a freight company. Pictures may be required to process the damage claim. Final settlement of the claim is between you and the freight company.
