Server Rack Online is the largest Rack Superstore in the USA. Our focus is North America including the United States, Canada, and Mexico and we generally do not sell outside these areas. Sales to Canada and Mexico can be vendor and item-dependent.
Orders for Canada and Mexico
For Canada and Mexico purchasing options, please review the policies below and reach out to your Server Racks Online Sales rep at: Sales@Server-Rack-Online.com.
International Sales Policies
Please note: Currently we do not consult on data center design, racks, power or cooling internationally. However if there is a contact person here in the US that we can work with directly regarding your project, please let us know.
We are able to sell certain manufacturers products internationally (including: NTI, Austin Hughes, and Raloy), but we do have certain policies we follow:
Please note: we do not sell or consult on any server racks or enclosures internationally.
Minimum order amount - There is a $1,000 minimum order requirement for all international orders*.
*Raloy products do not require a minimum order amount.
Payment method - Wire Transfer, or Credit Card (only if billing address is within the United States)
Ship Via - Customers shipping account is required for all international order arrange pick up from the manufacturer.
Lead time and availability - Please note that there can be up to an additional 1-2 week lead time for international orders to ship.
Tax, tariffs, duties and customs - The customer is responsible for all costs relating to the tax, tariffs and duties due on the order, as well as management and resolution of any issues regarding customs.
Returns - KVM Switches Online and Sever Racks Online is unable to accept any returns for international orders.
Technical Assistance - For technical issues associated with an online order the manufacturer will need to be contacted directly by the customer.
For other international customers
We have close working relationships with the following solutions providers worldwide and suggest that our multi-national customers and international website visitors contact them for their data center requirements.
ZanTech Consulting provides integrated console management solutions, and rackmount monitor switchboxes. ZanTech features KVM products from Avocent and Minicom.
Daxten is a leading vendor and value add distributor for connectivity solutions, KVM switches, extenders, monitor splitters, LCD drawers, serial console servers and cooling optimization for name brand manufacturers. Daxten has offices throughout Europe.
YS Solutions Co., Ltd.is a leading provider of KVM Switching solutions focusing on corporate users and IT professionals. YS Solutions features KVM products from Raritan Computer.
ZETbox is a leading provider of high quality 19" server rack enclosures. ZETbox focuses exclusively on 19" server rack technology that is geared to the needs of their customers.
International Customers: If you are an international customer and your country is not shown on our international partner list, please view this list of select manufacturer websites to find a local partner in your area:
Question: Can I purchase this in Canada through you
Answer: Thank you for your inquiry. Unfortunately, information regarding the product you are requesting did not come through, so we are unable to answer your question directly.
Most of our products can be delivered to Canada, depending on the manufacturer. There are a couple of additional requirements for international orders including a minimum order amount. You can read the details of our international ordering policy here: http://www.server-rack-online.com/info.html#International%20Orders
For the fastest response regarding a specific product, please contact your Server Racks Online representative directly at 1-866-722-5776 or via our online chat feature.
Question: Hello, one question, do you have a sales representative office in Mexico?
Answer: Thank you for your inquiry. Unfortunately, no, we do not have a sales office on Mexico.
For your reference, here is a link to our international sales policy:
http://www.server-rack-online.com/info.html#International Orders
